Cancellation & No Show Policy

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Cancellation & No-Show Policy

Please read before booking

We love seeing your pets and want to keep our schedule fair for every dog on our books. Here's how cancellations, no-shows, and lateness work.

Advance Notice

• Please give us at least 24 hours' notice if you need to cancel or reschedule.

Late Cancellations (less than 24 hours' notice)

• First occurrence: no charge — just a friendly reminder of this policy.

• Each occurrence after that: a fee of 50% of the scheduled service price.

No-Shows

• A missed appointment with no notice at all is charged the full service price, starting with the first occurrence.

Repeat Offenders — Deposit Required

• After 2 late cancellations and/or no-shows (combined) within a 6-month period, future bookings require a 50% deposit at time of booking.

• The deposit is applied to your service if you show up or cancel with proper notice.

• The deposit is forfeited if you late-cancel or no-show again.

• After 3 consecutive on-time, kept appointments, you may return to normal booking without a deposit, at our discretion.

• Older cancellations/no-shows (more than 6 months ago) don't count toward this total.

Late Arrivals

• Please try to arrive on time. 15+ minutes late: we may need to shorten the service or reschedule.

• 30+ minutes late: may be treated as a no-show and charged accordingly.

How to Cancel or Reschedule

Call, text, or message us as soon as you know — the earlier we hear from you, the easier it is to fill your slot and find you a new time.

Phone: [9785254900] · Text: [9785254900] · Email/Booking link: [ Bestinshowsalon08@yahoo.com ]

Payment of Fees

Cancellation, no-show, and deposit fees are charged to the card on file at the time of booking. We'll always let you know before charging.

Exceptions

Genuine emergencies (illness, accidents, etc.) are handled case by case, and fees may be waived at our discretion. We just ask that you let us know as soon as you're able.

Behavioral or Health Issues at Drop-Off

If your dog is aggressive, unwell, or unsafe to groom, we may need to stop the service. A partial fee may still apply depending on work already completed.

Thank you for helping us keep appointments fair and available for every dog on our schedule.